Firms 'should provide internet phone backup'

Telephone downtime costs UK businesses around £14,000 a day, according to new research.

Voice over IP (VoIP) provider Inclarity found that one-third of UK workers have had their company telephone connections cut off due to factors such as power failures, equipment faults, flooding and roadworks over the past 12 months.

The poll, which was carried out by YouGov for Inclarity, surveyed approximately 2,500 people. It concluded that organisations fail to invest in sufficient backup plans should telephone networks be cut. Sixty per cent of respondents were unaware of any disaster recovery plan to address the issue.

During such times, employees used their mobile phones, which racked up higher costs. Inclarity recommends replacing a Private Branch Exchange (PBX) system with a VoIP where calls are made over the internet, or having a VoIP in place as a backup measure.

Dave Millett, chief operating officer at Inclarity, said: “Too many UK firms leave their phone systems in jeopardy. Communication is the foundation stone of any successful business. Companies need to put more emphasis on ensuring their phone system is as protected from downtime as they do with other areas, such as network and data access.

“The cost of commercial phone downtime can rocket quickly. We think that £14,000 is actually an underestimation of the potential daily financial damage to companies. By adopting a hosted voice continuity solution, businesses can redirect calls easily to homes or other office locations.”

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