Password resetting service announced by HTK to use interactive voice response

HTK has announced the launch of a new self-service solution to reduce the time spent resetting forgotten, expired or compromised passwords.

Using interactive voice response (IVR), HTK said that its Horizon Password Reset service allows users to call the service and they are then taken through a set of pre-defined steps for identification and verification. The service also enables multi-factor security without the need for users to carry a dedicated security token with them.

It said that the wide-range of available authentication options include: recognition of the calling phone number, the keyed-entry of digits, biometric speaker verification using a pre-enrolled passphrase and a ‘challenge-question and response' using SMS text messaging.

SMS and email notifications can also be configured to let users know that their password has been reset, or to alert a system administrator when a reset has been attempted but blocked. The ability for Horizon to send a range of real-time notifications to users and administrators, by email or SMS, adds a further layer of security.

It also claimed that Horizon Password Reset can be integrated with corporate directories such as Microsoft Active Directory, LDAP and other password systems.

Marlon Bowser, CEO at HTK, said: “According to IDC, in a 10,000 user organisation the average employee will have 14 different passwords to remember, so it's no surprise that forgotten passwords and scheduled password changes can account for up to 40 per cent of a helpdesk's activity and cost between £20 and £40 for each reset. Horizon Password Reset solves that problem, cutting the time and cost involved in dealing with password resets to ensure that users always have a fast and convenient way to secure access to their corporate networks.”

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