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RSA opens conference with apology to customers

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RSA opens conference with apology to customers
RSA opens conference with apology to customers

The RSA Conference Europe has opened with executive chairman Art Coviello quoting Nietzsche's epigram, "what does not kill you makes you stronger".

Coviello said the attack earlier this year was just the tip of the iceberg in an escalating threat environment. He said  there needs to be a realisation that attackers have different motives and "current security technologies are not effective or not enough".

Also speaking was Tom Heiser, president of RSA, who called on the security industry to come together and share information. He claimed that reports on the RSA attack were not entirely accurate; he did confirm that one attack on an RSA customer indicated that information was taken, but said he knew of no other attack where RSA information was a factor.

He said: “Customers were told quickly and we identified the attack while it was in progress with an immediate move to mediate it. There were two groups involved and they were known to the authorities, but are now known to have worked together.

“They knew what to look for and where to go. They impacted people and process more than information and the malware was very fresh; we believe it was written a few hours before and it used very sophisticated technologies to complete the exfiltration with no evidence left behind that they were there.”

He said the motive was to gain access to defence-related IT, and RSA was not the final target. To customers who felt that they were inconvenienced, he said: "We truly apologise."

He said: “People are our most viable asset and the quality of staff helped us as we moved the valuable people up. The security of our customers was first in our minds so we did not want to share information that could create a new type of attack.”

Heiser concluded by pointing out five actions to take in the event of an attack: "Reconsider your risk; rethink your security profile; deploy security and network analysis; tighten access control; and educate, educate, educate."

“We cannot blame each other for what happened, we need to come together. Our advocates are doing this and together we can ensure that our customers are the ones they can trust,” he said.

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