This site uses cookies. By continuing to browse this site you are agreeing to our use of cookies. Find out more.X

Scotland loses details of nearly one million 999 calls

Share this article:
Details of nearly one million 999 calls have been lost by parcel courier TNT.

The firm said yesterday it had lost a disk containing extensive information on 894,629 emergency calls made to the Scottish Ambulance Service. TNT said it had mislaid the disk four days earlier, but took the intervening period to confirm that the disk was actually lost.

TNT was carrying the data from the Scottish Ambulance Service's dispatch centre in Paisley (Glasgow) to Manchester, where the data was to be analysed to improve the emergency service's IT systems.

A statement by the Scottish Ambulance Service said: "TNT advised us on the 19 June that the package had been mislaid and, following an extensive search, confirmed on the 23 June that the package was missing. The information was a copy of the record of calls to the Ambulance Service in the West of Scotland. If you have phoned 999 for an ambulance since February 2006 then there is a chance that a copy of the information from your 999 call has gone missing."

It said the information included names, phone numbers, the location of each incident and the reason for the call.

Callers affected are mainly in the West of Scotland, but the Paisley centre also deals with calls from outside the area at times of peak demand.

The Ambulance Service said it had followed data protection procedures and that the fault lay with TNT. The information was password-protected and encrypted, it said.

Speaking on BBC Radio, health minister for Scotland Nicola Sturgeon said: "There is absolutely nothing to suggest this information has been stolen. Rather, it has been lost by TNT."
Share this article:

SC webcasts on demand

This is how to secure data in the cloud

Exclusive video webcast & Q&A sponsored by Vormetric

As enterprises look to take advantage of the cloud, they need to understand the importance of safeguarding their confidential and sensitive data in cloud environments. With the appropriate security safeguards, such as fine-grained access policies, a move to the cloud is as, or more, secure than an on-premise data storage.

View the webcast here to find out more

More in News

WorldPay hacker sentenced to 11 years for role in £6 million scheme

WorldPay hacker sentenced to 11 years for role ...

An Estonian man, who helped hack payment processor RBS WorldPay in 2008, has now been sentenced to 11 years in prison for his involvement in the £5.9 (US$ 9.4 million) ...

'Sophisticated' Chinese hackers launched attacks against 43,000 computer systems

'Sophisticated' Chinese hackers launched attacks against 43,000 computer ...

A new report reveals that a Chinese cyber-espionage group is closely affiliated with government and carried out attacks against the likes of Fortune 500 companies and government agencies.

Hackers smuggle out stolen data disguised as videos

Hackers smuggle out stolen data disguised as videos

Around a dozen organisations, including at least one financial sector company, have been hit by a new form of hacking where attackers hide stolen corporate data inside video files that ...