March 18, 2014
Starting at approximately c£9* per user per year, plus c£1,246* per server per year
- Ease of Use:
- Value for Money:
- Overall Rating:
- Strengths: Multiplatform authentication techniques are a bonus, so users don’t have to rely on remembering to bring their token wherever they go.
- Weaknesses: Too much documentation. If one doesn’t know what they’re looking for, it is easy to get lost in all the materials.
- Verdict: A must have if the organisation is in need of different types of authentication methods.
Right out of the box all that we needed to do was plug the solution in and turn it on to configure it. Once it was all configured, getting to the web and server portals was easy. We then logged in with solely a username that was set up for our test only. Normally, a login requires a username and a password with either a single sign-on (SSO) or two-factors authentication method. The setup document guide was easy to comprehend because there were screen shots accompanying the step-by-step directions. Once setup, it was easy to use the server manager software to monitor the activities and status of the server to see that it was operating normally. There are a couple of ways to log into the server to add or edit users - either logging in the web portal or on the server itself. When adding a user, the admin can choose the authentication method with some of the preconfigured realms for the business environment and portable devices.
The SecureAuth IdP server can be set up to support several types of devices to be used as tokens, such as a typical flash drive device or a one-time cell phone message (SMS). The versatile authentication service (VAS) can be set up to either require one, two or three devices for authentication. As well, this tool can be set up to be cloud- or on-grounds based. With cloud-based it can be accessed remotely anywhere by any device, and with on-ground it can be accessed through the normal setup to add and manage users and to upgrade the hardware and/or software.
If there is any problem or concern, there is an extensive database for documentation that can answer almost any questions. If more assistance is required, 24/7 aid is included with the cost of the licence. This provides phone support during the day and after hours on-call specialists that will take calls and email depending on the severity. When one emails them after hours, the email will be sorted into five levels of severity. If it's after hours and a user is waiting for a response from an email, he or she can check the knowledge centre, which supplements the provided documentation. For the web assistance, all that needs to be done is login to the web-based portal to access the forums.
Value wise, £1224 for the server and then £9 for each user - with the cost per user decreasing with each user added - is a good price because it comes with support, as long as one is using the software. So, over time the initial £1,224 would equal out depending on how much one uses the support feature.
Allen Ramsay contributed to this review.
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