SecureSphere Database Activity Monitoring (X2500)
January 01, 2014
£26,279 for the SecureSphere Database Activity Monitoring hardware appliance, including management, and £11,858 for the SecureSphere Web Application Firewall hardware appliance, including management. The two can be ordered as a single bundle for £32,692. We tested the two products separately.
- Ease of Use:
- Value for Money:
- Overall Rating:
- Strengths: Feature-rich with good documentation.
- Weaknesses: Support was quite inflexible, even when we notified the company that we were reviewing their product.
- Verdict: A capable database firewall offered in a variety of form factors.
The instillation was relatively easy with the documentation provided, but there were some issues with the licence we received. We started the setup by attaching a monitor and keyboard to the server and used the console port to initialise. It was a little complex due to the need to manually install the most up-to-date version of SecureSphere after it failed on the initial setup via a USB drive. Plus, there was a tedious amount of password entry. However, with the solid documentation it was relatively easy to complete. After we finished all of that, we were able to access the user interface. It should also be noted that we were informed by technical support that there is no way to factory reset the server, which we believe should be implemented in some way.
The work surface is well done and has clear easy-to-use monitoring. We were impressed with how well it is laid out and how easy the monitoring centre is to use. It allowed us to modify and create policies the way we wanted to. The documentation is well done and contains clear concise instructions with screen shots and diagrams.
Imperva has three different levels of technical support. The standard level provides aid from 8:00 a.m. to 6:00 p.m, while the enhanced level offers 24/7/365. The highest level of assistance, premium, includes advanced hardware replacement. When we contacted technical support, we were disappointed with their lack of interest in helping us. We had a problem with our licence and at one point were refused support because we didn't have a valid one. All problems were eventually solved with their assistance, but we received intervention based on our reviewing of the product. We wonder what an average customer with a similar problem would do. However, the product, overall, still is a good value for the money.
We tested the full hardware appliance version of this tool, but Imperva has other configurations, such as virtual appliances, available at various prices. We found the website to be lacking a bit in support information. For example, finding the manual for the product was a challenge.
Tyler Atkinson contributed to this review.
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