Service with a smirk: PadCrypt ransomware first to offer live chat 'help'

If they gave out customer service awards to ransomware developers, the black hats behind the newly discovered ransomware PadCrypt might win the prize.

According to a report from BleepingComputer, PadCrypt is the first ransomware to offer a live support chat feature for victims seeking online assistance with paying their ransom and decrypting locked files. Exposed last Sunday by Swiss security researchers at, PadCrypt is also the first ransomware programme to provide victims with a software uninstaller, which is downloaded along with the malicious encryption code at the time of infection.

PadCrypt is distributed via “spam that contains a link to a zip archive that contains what appears to be a PDF file,” BleepingComputer wrote. But the supposed PDF file is actually an executable that downloads malware from cyber-criminals' command-and-control servers. These C&C servers were disabled following their discovery, the report continued.