The majority of business disruptions are caused by workplace problems rather than technology failures

More business interruptions were caused by workplace disruptions in 2009 rather than by technology failures, according to SunGard Availability Services' latest report.

In a year when the total number of business disruptions rose by 42 per cent on the previous year, workplace disruption accounted for 56 per cent. One area of risk that seems to have been addressed over the past year is data corruption. In 2008, data corruption was the fastest growing cause of business interruptions, but in 2009 it was responsible for seven per cent, representing a 33 per cent reduction as compared with the previous year.

Commenting on the latest results, Keith Tilley, managing director UK and executive vice president Europe for SunGard Availability Services, said: “It is vital that organisations don't lose sight of the importance of sound information availability practices in these times of lower resources and increased pressure to perform. Any reduction in measures to ensure organisational resilience is a false economy if you consider the potential damage any disruption could do to your business.

“What we are seeing here is positive in the sense that organisations appear to be putting measures in place, and adopting new approaches to computing such as managed services and private cloud computing, which help ensure 24/7 availability of their technology.

“However, these results from last year clearly illustrate that information availability is much more than a technology issue. Instead it must be treated by organisations as a strategic business issue which merits careful consideration and input from the whole organisation, right up to the very highest levels of decision-making.”

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