Two-thirds of identity fraud victims blame the retailer, while 78 per cent report the incident to the police

A survey of 1,000 people has found that 44 suffered from bank/credit card fraud and 42 have had their identity stolen.

According to researchers from Infosecurity Europe, the average amount stolen was £1,448 per person, and 37 per cent did not get their money back from the bank.  It also found that people who lost a small amount of money would not be refunded, with 91 per cent of people who lost more than £5,000 getting their money back compared with only 41 per cent of people who lost less than £100.

The type of organisation that most people blame for making them vulnerable to fraud were retailers at 60 per cent, whilst only 12 per cent blamed the bank and 28 per cent said it was their own fault that they had lost money or had their identity stolen.

Of those who had been a victim of identity fraud, 37 per cent had stopped online banking and 34 per cent stopped online shopping. In terms of reporting fraud and ID theft, 78 per cent reported it to the police, 69 per cent reported it to their bank or credit card provider and 14 per cent reported it to the retailer. Eleven per cent did not report the incident to anyone.

The place that people said that they were most likely to have their details stolen from was online via websites or email with a quarter (27 per cent) saying that this was how they were duped, while a fifth (20 per cent) said that face-to-face transactions in shops, hotels etc was how they lost their details.

The overall sample of people said that they trusted online banking, with 70 per cent saying that they did, 36 per cent said that they trusted websites from brands that they already knew and only 19 per cent would buy from any website.

Sign up to our newsletters