Intuit Consultancy has announced the availability of its routing solution as a software-as-a-service (SaaS) model.
The specialist skills routing solution PER is intending this to be popular with the customer service sector as it allows contact centre managers to be more selective about the features they use. It will also make the benefits of call routing more accessible for smaller organisations.
Tom Pienaar, director at Intuit Consulting explained: “SaaS is an increasingly prolific delivery model as underlying technologies that support web services and service-oriented architecture (SOA) mature and new developmental approaches become popular.
“Contact centre managers seem to like the all inclusive rental concept because they're not tied in to lengthy contracts or technologies. The set-up costs are low, and the total cost is also much cheaper as it allows for fluctuating CSR headcount and call volumes. With a single cost for product use, consulting and maintenance, it is far easier for organisations to justify the capital expenditure with SaaS.”