MBNA confirms data loss after laptop containing personal details of thousands of customers was stolen from vendor

News by Dan Raywood

A laptop containing personal details of thousands of MBNA credit card customers has been stolen.

A laptop containing personal details of thousands of MBNA credit card customers has been stolen.

According to report by the Lancashire Evening Post, the laptop was stolen from the offices of credit and finance firm NCO Europe and bosses at MBNA have confirmed customer information was ‘compromised'.

It is believed that the information includes some personal details, although MBNA said that there were no PIN numbers in the files. A spokesman said none of the details had yet been used fraudulently, but the company was monitoring every affected card.

The spokesman said: “We are contacting those customers potentially impacted to advise them of this issue and, as an extra precaution, we are giving these customers free access to CreditExpert from Experian for the next 12 months.

“This credit monitoring service makes it easy for people to spot irregular activity on their account. We have reported this matter to the police. As a result of this police investigation, we cannot discuss specific details about how the data was compromised.

“We apologise to those people who have been affected. The security of our customers and applicants financial information is one of our top priorities.”

Nick Lowe, Check Point's regional director for Northern Europe, said: “Safeguarding sensitive personal data on vulnerable items like laptops can't be left to chance – the protection has to be automatic, so that users don't have to remember to apply it, and cannot work around it.

“But data on laptops it still at risk in a majority of companies. In our November survey of 135 public and private sector firms, only 41 per cent said they had encryption on their business laptops. So these breaches will keep happening.”

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