Webroot has confirmed that it is to terminate support for its corporate email system in less than three months.
As revealed by CloudPro, Webroot is to terminate support for its corporate email system on 30th November 2012, one year earlier than previously advertised. Mike Malloy, executive vice president of products and strategy for Webroot, said in a statement that after it announced its intent to discontinue providing the Email Security Service in December of 2011, it transitioned more than 80 per cent of the customers using the service and fewer than four per cent of customers had contracts expiring past 2012.
“Thus we concluded that discontinuing sooner was possible. We will work with those remaining customers to transition to another provider before the end of their contracts so that we can terminate the service. No customer will suffer commercial disruption as a result of this process,” he said.
The decision comes five months after Software-as-a-Service (SaaS) vendor The Email Laundry confirmed the appointment of former Webroot channel manager Colin Ball, whose specific focus was to migrate former Webroot resellers to The Email Laundry via its new swap out service.
The Email Laundry also said that it had moved a large number of Webroot customers over to its services "since they were left high and dry by their provider".
In response, Webroot said: “While product transitions are part of business for any SaaS organisation, we recognise these transitions can present challenges for a company, as well as its customers and partners.
“Webroot is working with all parties to facilitate as smooth a transition as possible and addressing challenges as they arise. Our decision to move away from archiving doesn't reflect a reduced commitment to our partners; rather, it reflects where we see the internet security industry shifting.”
It also confirmed that with a rapid evolution toward web-based attacks, a transition widely reported as far back as five years ago, it believes that the future of internet security is in endpoint, web and mobile protection.
The news of the end of support for its email service has been met with fresh opportunities for existing customers. Cloud-based email, web and archiving vendor iCritical said it is offering its hassle-free switching service to Webroot customers and is doing what it can to provide customers with a straightforward migration path and restore faith in security vendors.
Chris Gee, managing director of iCritical, said: “We've had fantastic feedback from a large number of ex-Webroot customers who've successfully transitioned to our services since the first announcement. We understand the frustration that Webroot customers must be feeling but believe that our product portfolio and effortless transition process will provide reassurance that there is a credible, focused alternative available.”
Another cloud-based email and web security vendor, Spamina, announced a new line-up of buy-out options for all Webroot resellers to help with all their migration plans. It also announced a new partner program to give incentives to help them capitalise on the growing demand for cloud-based security solutions and offer value added services to clients.
Jim Tyer, international sales director at Spamina, said: “We are working with resellers to fill the gap this bold move has created in the channel, by offering aggressive buyout options to Webroot resellers with sales support and technically help migrate customers.
“Our email security solutions such as Cloud Email Firewall work great for current Webroot customers, since it allows for an immediate and easy migration thanks to our UK cloud-based architecture. Cloud Email Firewall includes modules such as Cloud Email Continuity and 28 days of Cloud Email Backup at no extra cost, which is something current Webroot customers highly appreciate and has helped us win over new resellers.”