British consumers do not trust the government to protect data but are satisfied with banks

News by SC Staff

British consumers are concerned about the security of their personal and financial data.

British consumers are concerned about the security of their personal and financial data.


According to a survey by Guardium, consumers were asked to share their views on the safety of their personal data from both internal and external threats across a range of organisations. Of the three types of organisation, banks emerged as the most trusted, followed by retailers and the government.


Of those surveyed, 43 per cent were worried about their bank's ability to protect their credit cards from fraud, while 40 per cent had concerns about their bank's ability to protect their personal data.


Almost one-fifth of the respondents had been victims of fraud, although 87 per cent of those affected had been pleased with their bank's ability to handle the situation and provide a positive outcome.


Meanwhile consumers were more concerned about external threats – such as criminal attacks – to their banking information than internal threats, although 25 per cent said they were worried about the potential threat from rogue or disgruntled employees in the wake of the global financial crisis.


David Valovcin, vice president for Guardium, said: “Traditional perimeter defences such as firewalls and anti-virus are no longer sufficient to defend against cybercriminals who can easily bypass them with web application attacks such as SQL injection.


“Organisations need to restore people's confidence by putting 21st-century monitoring technologies in place to ensure their data remains safe at all times from both external and internal threats.”


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