Citrix Password Manager
Strengths: Easy to install and administrate, user-friendly interface. For a single sign-on solution or password reset the product was superior
Weaknesses: High price for limited functions
Verdict: Citrix Password Manager offers a simple solution to the password reset and single sign-on problem
Citrix Password Manager is intended to look after all aspects of password use in a medium to large enterprise. The program operates through an ASP SSL-encrypted session for all but the administration tasks of the product itself.
The tool includes components for user provisioning, password self reset and user password synchronization. The program is slick in its approach, providing very useful services without adding difficult administration and other bloat that would make to product more complex and cumbersome to manage and use.
Because the functionality is limited, we looked closely at how well the product implements the overall task of password management, its intended core capability. Although it only implements a limited subset of the features of identity management, it does those well. We were pleased with its password management and its unique approach.
Citrix Password Manager installed easily with guided wizards. The only bit that took extra time was ensuring the appropriate configuration of the certificate services on the host operating system. Once the certificate services were installed, the rest was very straightforward and the help was not even needed to complete the installation. No quick-install guide was supplied, but we didn't really need one as the process was so easy.
Documentation for this product is in the form of PDF files that are indexed and searchable. Most common topics were easy to find, with good solutions provided. The documentation provided was more than adequate and the wizards made up for the lack of the quick-start guide.
Citrix offers most common support options, including phone assistance. The self-support option through the company's website is very well done and features an extensive knowledge base, FAQ and a hardware troubleshooting section.
The Citrix Password Manager was among the priciest of the per- user licence options and, for that price, we expected more than the few features present in the product. However, for the limited functionality it has, it performs quite well.