The dangers of human error underscored by New Beginning incident

News by Ava Fedorov

After the accidental leak of more than 1,500 customers' personal details to an investment firm, New Beginning, a lobby group for distressed mortgage holders, has issued an apology.

The incident, which took place last Sunday, was the result of an “inadvertant email” sent to Arizun, a Malta-based fund that New Beginning is partnering with, according to news sources.

“With human error accounting for 50 percent of breaches (according to the ICO), organisations need to both raise user awareness of the sensitivity of the data that they handle and deploy technology that can help their users prevent sensitive data being released in error,” Martin Sugden, MD at Boldon James, commented in an email to

“On this occasion," Sugden continued, "If New Beginning had implemented a classification policy then for example, lists of personal information would be marked Internal Only. Any e-mail that the personal information file is then attached to will automatically be marked Internal Only and the User would be warned not to send it externally. It's all about helping your User protect themselves.”

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