UK consumers are exposing themselves to risk as they have little understanding of the complexities surrounding the security of their personal data.
Eckoh, specialising in secure payment and contact centre technologies, advises that relying on these misconceptions can lead people to fail to take the proper precautions and can expose valuable personal data to cyber-criminals.
Eckoh has drawn up a list of the five most common data security myths:
1. Call recording is purely for training purposes – Prevents the customer from making claims that the wrong order was taken as any discrepancies can be checked. ‘Pause and resume' systems can manipulate the customer to give away details off the record.
2. Speaking my payment details directly over the phone is the most secure method – Both ends of the line are at risk from others listening in.
3. People who process my payments are security screened – Call centre workers are usually low paid, temporary workers or on short-term contracts. The high turnover rate means many companies decide that there is no point in investing huge amounts into security checks.
4. The only person my details are exposed to is the contact agent – It is likely that anybody in the ordering system can access these details as they are stored in widely accessible areas.
5. When I give my personal details to a company, I am trusting only them with my security – Aggregator services such as hotel or travel booking sites will take payment and personal info and pass it on to third parties, making them open to attack from criminals while in transit.
“We find that many people are concerned about keeping their data secure but aren't always sure of the best way to do it. There are lots of common myths when it comes to dealing with contact centres, some of which are a long way from the reality,” said Cameron Ross, director of payments strategy at Eckoh.