eEye Blink Professional 3.0
Strengths: Integrated, easy to use ID theft protection along with IPS and firewall
Weaknesses: Requires separate management console to become even slightly useful
Verdict: A bit pricey, but if you are using other eEye products this one could add some functionality for you
Blink Professional is basically an endpoint security product with some extra protection. It features anti-virus, anti-spyware and anti-phishing protection, grouped together under the mantle of identity theft protection. However, it appears that these features have been added on to a program designed to provide endpoint protection including firewall and intrusion prevention. This product requires the addition of the eEye REM Management utility to be centrally managed, otherwise the clients are all standalone installations.
This tool is simple to use. Installation is launched from an executable and the set-up wizard aids in setting the initial configuration and running updates. Once installed, the features of the product can be browsed from a management window that is similar to the Windows control panel. While easy to manage and navigate, the settings are similar to on/off switches and are broad in nature.
As an anti-malware management tool, we found Blink Professional to be fairly bland. There is limited functionality and very limited flexibility built into the product. However, with integration to the REM console this could be turned into a very useful endpoint security manager, since it incorporates the ability to do vulnerability scans and intrusion prevention.
Documentation is well written and straightforward. The installation and user guides are online in PDF format. We found these to be helpful and easy to understand. Explanation of set-up options is clear. The user guide contains many screenshots and clear descriptions of features and settings.
Support offered by eEye is slightly below average. The support area of the customer site only contains a knowledge base, a link to submit a request for technical assistance and a link to check the progress of a technical request. During the testing process, we tried to contact support via phone and were asked, via a recorded message, to submit a request on the website.
This product is not good value for money in an enterprise environment. It has basic functionality, low flexibility and, after testing, does not fit with what we would expect from an enterprise product.