When it comes to enterprise mobility, user experience is critical. Good user experience results in a high usage and business value, the reverse is also true. According to a study conducted by Gartner, approximately one-third of enterprise mobile apps are ill-received due to poor user experience.
User experience refers to a number of factors, including functionality, aesthetics, simplicity of design and responsiveness. Enterprise security is also a major factor that should be added to the list.
For most enterprise applications, mobility came much later, and therefore many are simply not designed or optimised for mobile consumption. Worse still, enterprise security often has a negative impact on the user experience. Although people are slightly more patient with response times from their desktop, they expect mobile devices to be much faster. From a user perspective, a mobile app that takes more than a couple of seconds to function will be deemed unacceptable.
The transit of secure data often has a direct impact on the application's responsiveness. Looking at the retail industry for instance, many businesses have Virtual Private Network (VPN) connections from the stores to the corporate data centre to secure the financial information. However, the routes the data actually takes as it traverses the internet from store to data centre are unpredictable and out of the company's control.
With remote employees and field workers making up a significant part of today's corporate workforce, this phenomenon is rapidly becoming a common occurrence. The network security approach to support workers beyond the edges of the enterprises worked fine for PC and laptop-based application access, but not so for mobile devices. It is possible, however, for businesses to provide excellent user experience together with enterprise-level security without undermining performance by adopting the following mobile security best practices:
- Geo-optimised network routing, which ensures the optimum long-distance routes for the transmission of data using high-speed connectivity.
- Trustworthy, strong encryption, to meet the highest levels of security for the data in transit.
- Constantly rotating encryption keys with every user session to reduce the risk of losing sensitive data.
Many businesses continue to use enterprise architecture that is ill-equipped for mobility, which can greatly impact user experience. By implementing the solutions above, enterprise–level performance and security can be achieved as well as an excellent user experience.
* Contributed by Simon Berman, VP product, Capriza
*Note: The views expressed in this blog are those of the author and do not necessarily reflect the views of SC Media or Haymarket Media.