Strengths: Sheer volume of features.
Weaknesses: Administrator learning curve.
Verdict: A solid product for a great price, one of the most comprehensive platforms we’ve seen.
Entrust IdentityGuard is a dual-factor authentication server, app, smart card manager, biometrics server and general jack-of-all-trades when it comes to dual-factor authentication. It has a volume of features and supported factors.
Setup could have been easier - the administrator interface is nearly overwhelming at first. IdentityGuard has a level of granularity in settings that goes unmatched, but setup on the administrator side is a little complicated to match. The user setup is much easier. It has an easy-to-use web interface, particularly on the smartphone application, with a level of cleanliness and intuitiveness that we expect from a big name like Entrust.
Entrust IdentityGuard has security questions; GRID/eGRID (basically a matrix); an app for both iPhone and Android, with mobile device certificates to match; one-time-password authentication; SMS authentication; as well as soft tokens. Soft tokens are software-based authentication methods that reside on the device to authenticate the device itself. IdentityGuard also includes a Bluetooth authentication method in the form of a fingerprint scanner that ties in with the app, smart cards, USB tokens and biometrics. The app is an easy-to-use self-service for employees, and enlists a method of authentication through either one-time-password generation or through Bluetooth.
The documentation includes setup guides for each of the protocols and supported services, as well as self-service-oriented videos that could be used as teaching materials for employees learning how to use the app.
Entrust IdentityGuard has three support tiers: TrustedCare Platinum, Gold and Silver. TrustedCare Platinum costs 22 percent of total software investment annually with 24/7 support. TrustedCare Gold costs 20 percent of total software investment annually with 24 hours a day, Monday to Friday support. TrustedCare Silver costs 18 percent of total software investment annually, with aid 8 a.m. to 8 p.m., Monday to Friday.
IdentityGuard is a feature-packed tool that surpasses our expectations, with support for every protocol on our matrix and at the same time the most options for different factor types. It also has an extra bit of security and ease of use by being a certificate authority manager. Entrust's offering provides a great value per user and will make a contribution to your authentication across every service in your network.