Epson Europe has taken on smartFOCUS Digital to manage its European email campaigns.


With campaigns across France, Germany and Spain needing a more efficient platform, the technology will allow Epson Europe to bring the management and distribution in-house and use rich media, SMS and text emails through a range of delivery channels.


Following previous problems with deliverability rates, workflow processes will now be speeded up with emails made more relevant through personalised content and less spam complaints received.


Abdul H. Mughal, project manager of Epson Europe, said: “As a global brand, we recognise the need to connect with our customers. We have had positive feedback from our colleagues and are pleased to have the capability to create, manage and measure our email campaigns in one system.”