Almost two thirds of IT professionals put work before family commitments and have missed important family occasions such as weddings and funerals in order to resolve work issues. Over 90 percent have come to work while sick to make sure that projects don't fail.
A survey conducted by AlienVault studied 600 IT professionals in the UK and US in regard to their work habits. When it comes to their own careers, most IT employees throw their personal goals to one side to better provide for their organisation. Most respondents (57 percent) said they have taken the heat for another department or person's incompetence to complete a task for the good of the company.
Javvad Malik, security advocate at AlienVault, said, “IT guys are the unsung heroes of many organisations. Often working in isolation, they are largely considered to be supporting players in many workplaces – yet the responsibility being placed on them is huge. In the event of a cyber-attack, network issue, or outage, they will drop everything to fix a problem, even forsaking important personal commitments.”
Many IT professionals still love their jobs, with 36 percent reporting being happy or very happy at work. When asked how they are treated at work, IT employees responded with phrases such as, “I am seen like a god and treated incredibly well” and, “My boss always blames me when something breaks”.
Nearly two thirds said their boss would only notice their mistakes if the internet were to go down or users started bringing up the irproblems. Having responsibilities and skills that are misunderstood by their superiors and colleagues, many IT professionals work detached from others in their companies, which can be harmful to the organisation.
IT professionals often work without supervision and might not always report issues or seek help when they come up. Malik stated, “With such specialist knowledge, those working in smaller teams can find themselves with no one to turn to for help. This can make the job more stressful for those involved, and is also a potential risk for organisational security, given the scale of responsibility placed upon IT staff.”