Strengths: Broad feature set with many bells and whistles
Weaknesses: Can become expensive with extra cost such as hardware and support
Verdict: Lots of features, but they come at a price as one would expect. Needs better documentation
SummaryMarshal MailMarshal SMTP takes a software-based approach to email content management. It features protection against spam, phishing, viruses, and other malware, as well as data leakage prevention and a compliance policy that can protect sensitive data from leaving the enterprise. This product has the ability to scan for pornographic email content and images and also includes the power of a few third-party anti-virus engines, including Sophos, McAfee and Norman, with spyware protection from CounterSpy and Pest Patrol.
We found this product fairly easy to work with. Installation requires many prerequisites, but the software helped us locate and download everything we needed. After the prerequisites are installed, the actual installation begins, guided by a setup wizard. Once this process is completed, management is done through a console snap-in for Microsoft Management Console. This snap-in is nicely organised and quite simple to navigate.
At installation this product includes many predefined policies, which give a head start to configuration. Further policy customisation is done using the MailMarshal Configurator, another MMC snap-in, which allows policies to be configured with just a few clicks.
MailMarshal comes with several PDF guides and manuals, including some quick-reference materials and sizing guides. Also included is the user guide. This encompasses all product documentation from start to finish. However, the guide has no visuals or diagrams, which makes certain parts hard to follow.
Marshal offers a customer self-support knowledge base for free. Further support options are available at an additional cost. These include email and phone support, customer forums, product upgrades, patches and feature packs. Two levels of support are offered, Essential Care at 25 per cent of the software licence fee and Premium Care at 30 per cent.
At a price starting at £26 per user for 25 users, this product is average value for money. While it does include some very nice features, it requires the purchase of extra hardware and little support is offered without paying extra.