The new CEO of Webroot, Dick Williams, has been speaking to SC at RSA Conference about his ambitions for the Boulder-based web and email filter business. Williams, who spent 22 years at IBM, is also a veteran of the Silicon Valley VC community. Most recently he served as CEO-in-Residence at Accel Partners, working on new start-ups.

Williams' number one task now, he says, is to re-energise and refocus Webroot and to outperform targets. He is restructuring the business. "There were a lot of good components but not a common strategy. There was no common technology, no common marketing across the hall. We have done away with separate business units. We need to make better use of our talents," said Williams.

Williams said that Webroot will develop a common technology platform and common delivery platform. "We want to redefine what security is for consumers," he said.

Webroot's highly regarded CTO Gerhard Eschelbeck will now report directly to Williams in a move designed to boost innovation and speed up time to market. "We want to own a lot more of our own IP and the R&D budget has been increased from 16 to 28 per cent per annum," he said.

The new CEO also promised improvements in customer service. "We will deliver the best customer support - bar none," he said.