NNT Change Tracker Enterprise
Strengths: A lot of functionality and reporting features at a reasonable cost
Weaknesses: Installation could be better documented
Verdict: Very good change management tool, priced right and full of appropriate functionality
Change Tracker Enterprise from New Net Technologies (NNT) offers full change and policy compliance management and monitoring. It enables administrators to easily audit and monitor changes throughout the entire IT infrastructure, including Microsoft Windows systems, Linux, Unix, network devices and firewalls and they can establish a baseline known good state. Change Tracker will also help pinpoint systems out of compliance and recommend the necessary remediation.
We found installation to be simple, but not as straightforward as running an executable. There are quite a few steps that need to be done to the server before installation. It is installed on a Microsoft Windows system, which can be either Windows 7 or Server 2008 running IIS version 7, and with the .NET Framework installed along with SQL Server 2008. Once we had all the software prerequisites installed, we had to go through a few steps to configure the services, such as IIS. Once completed, we were able to install the product itself, which actually went quite quickly as we were guided by a short setup wizard. All further configuration and management is done via a well-organised and intuitive management console.
NNT Change Tracker Enterprise offers a lot in the way of features and functionality. It can be used on its own or integrated into Log Tracker Enterprise for added SIEM capability. By itself, it can be used to help administrators and security professionals with vulnerability and hardening of systems, file integrity monitoring, and change and configuration management. All of these functions are well integrated into a monitoring and reporting engine that can help maintain compliance across the environment.
Also included are many out-of-the-box regulatory compliance report templates that help get customers started on maintaining standards, such as PCI DSS, HIPAA, NERC and SOX.
Documentation includes a full administrator's guide in PDF format, which is available in the program folder after installation is complete. This guide was well organised and easy to follow with many step-by-step instructions, screenshots and configuration examples. A short reviewer's guide for installation did help us start and get the product installed, but we would have liked to see a bit more detail.
NNT offers limited general phone- and email-based assistance at no cost to clients. Customers needing more robust support can purchase one of several support plans as part of on-going maintenance and can access a large aid area online that includes a knowledgebase and many other resources.
Overall, we find NNT Change Tracker Enterprise to be excellent value for the money, offering many change and policy management features at a reasonable price for almost any size organisation.