Splunk Inc's new research recognises three areas—IT infrastructure complexity, cross-channel customer experience and security—in which Operational Intelligence can help defeat cyber-attacks. Analyst firm Quocirca provided the results.
The growing use of cloud services multiplies IT infrastructure complexity as systems are becoming more combined and organisations grapple to gain equal insight into on-premise and cloud-based infrastructure.
Since a majority of organisations have a high or median reliance on the cross channel experience, businesses have to deal with escalated volumes of data including mobile apps, social media and sensor-based devices.
The largest and fastest growing IT management concern in recent years was security threats through agreement of IT systems.
“A post-financial crisis easing of budgetary constraints means IT departments are refocusing on delivering value to the business, including delivering better customer experience as interaction becomes reliant on multiple channels,” said Bob Tarzey, analyst, Quocirca. “Supporting this cross-channel experience results in growing IT complexity and greater volumes of machine data, which, if unmanaged, increases data chaos. However, if this data is collected and analysed it can provide better insight through improved operational intelligence, enabling those with the capability to reap the benefits: better security awareness, higher system uptime and improved customer service levels.”
The findings show that European organisations with the strongest Operational Intelligence capability are most likely to conquer the complications of the quickest growing IT concerns that include security threats, data chaos and poor customer experience. All of these contribute to an increasingly complex scene for IT managers.