Passlogix v-GO Access Accelerator Suite
Strengths: Full single sign-on, credential management and account provisioning
Weaknesses: High cost for the full suite
Verdict: If you are a Passlogix customer do not pass this up. However, it is most effective with the entire suite
The v-GO Access Accelerator Suite from Passlogix offers up a lot of functionality packaged into several small applications. The centre of the suite is v-GO Single Sign-On, which allows for users to access any Windows, web, Java, Citrix or mainframe application with a single Windows account.
Other parts of the suite include: Shared Accounts Manager, which allows users to check out privileged or shared accounts; Provisioning Manager that preloads user IDs and passwords into the v-GO repository; and Self-Service Password Reset, which allows Windows users to easily reset their own password.
While this product contains a lot of modules, each module installs quickly and easily. We found it very easy to get everything installed and up and running with no trouble at all. The management consoles on the applications are also quite intuitive and for most of the features we were able to use them just by clicking around, without the need to check the documentation.
Passlogix v-GO fully integrates into the environment to streamline account and password management, as well as providing accountability to those who need access to privileged or shared accounts. The applications in the suite allow for easy setup and management of credentials, even with custom applications.
Documentation included a getting-started guide and other user manuals. We found all of these to be well organised and easy to follow, with many step-by-step instructions, screenshots and configuration examples.
Passlogix provides standard customer support at a cost of 20 per cent of the licence price via telephone, email and a customer support website. The user portal Passportal includes many resources, such as product documentation and a knowledgebase. For an extra cost customers seeking additional help and attention can elect to purchase access to a technical account manager who will act as a customer liaison within Passlogix and be the primary escalation point for all project issues.
At a price of £58 per user for the entire suite this product can become quite expensive in large-scale environments. Customers can leverage the v-GO Single Sign-On portion for £36 per user as well. The suite provides some very solid features and is good value for money.