Promisec Endpoint Manager
Strengths: Full-scale endpoint and policy management tool
Weaknesses: Expensive with little vendor technical support
Verdict: This is a very good product, impeded by support limitations
Promisec Endpoint Manager is a full-scale policy and endpoint management platform that allows administrators to inspect, monitor and enforce configuration and compliance policy across the entire IT environment from one easy-to-manage console. Administrators can define a policy for Microsoft Windows, Linux, Unix, Mac and Android devices on the network, and ensure that compliance to the security policy is adhered to.
We found this product to be a simple install as it did not take us long to get it up and running. The first thing we had to do was install the Endpoint Manager server on a Windows Server machine. The installation of the server management console was quick, guided by a short setup wizard that was easy to follow. We were then able to access the intuitive management console to begin configuring the product and our policy. Our overall experience with the management console was good, and we felt comfortable navigating around and configuring policy right after our first login.
One of the main features that we found to be most important was the granularity of the configurable settings for the policies. From a single console, we were able to define various hardware and software policies and assign them to various areas of the environment - all based on a simple network scan and discovery. Once we found the systems in the network, we were able to easily apply a policy and scan the system for compliance to the policy. If the system did not meet our policy, we were given remediation options to bring the system into compliance. As an added benefit, we were able to get a full inventory of our systems - both at the hardware and software level - which helps to manage systems and licensing requirements.
Documentation provided includes an installation guide that provides an excellent amount of detail and installation steps to get the product up and running with an initial configuration, as well as some brief feature introductions. A user guide contains much more detail on advanced configuration of features and policies. All documentation includes many clear step-by-step instructions, configuration examples and screenshots.
Promisec offers no-cost, eight-hours-a day/five days a week phone- and email-based technical support to all customers. Unfortunately, that is the extent of the assistance offered - there is no 24/7 option available. Also missing from its support portfolio is an online aid area. We find online support to be invaluable when technical support is not available and an administrator is trying to solve a problem. We hope to see more options available from Promisec in the future.
Promisec Endpoint Manager starts at £9.22 per endpoint up to 1,000 endpoints, based on a yearly subscription. While this product does provide a lot of features and functionality, we find it to be average value for money based on overall cost of ownership.