Kroll Ontrack has launched an enhanced data recovery programme for Samsung Hard Disk Drive (HDD) customers.

The company has created dedicated service access and support for Samsung customers with the development of a new online system. A Samsung HDD customer who is in need of help can now directly connect to Ontrack Data Recovery experts and have access to data recovery solutions without negating the Samsung HDD limited warranty. They can also benefit from professional support – before, during and after recovery.

Phil Bridge, managing director of Kroll Ontrack UK, said: “Kroll Ontrack has a 20 plus year history of producing successful data recovery results for HDD products. We are pleased to have the opportunity to extend our expertise and first class customer service directly to Samsung customers who have experienced a data loss situation.”

Billy Jeong, HDD customer service manager at Samsung, said: “Kroll Ontrack is a high quality, reliable and professional data recovery service provider with a long-standing reputation for leading technology solutions that can address any data loss situation effectively and with an unmatched degree of success.

“The company's best-in-class, worldwide services give Samsung data storage media owners a place to turn when time and critical data availability is of the essence. The availability of this service ultimately helps us serve our customers better and faster.”