Sophos Mobile Control v3.5
Strengths: Easy to deploy and manage with a vast set of features
Weaknesses: Administrator guides could have had a few more visual elements
Verdict: If the documentation were just a bit more complete, this would be a perfect-scoring product. Even so, Sophos Mobile Control receives our Recommended designation
Sophos Mobile Control provides a full set of features and functionality for management and control of a broad range of mobile devices. Administrators can use this tool to secure both employee-owned and corporate devices, including iDevices, Android devices, BlackBerry and Windows Phone 8.
Functionality includes: creation of device profiles, such as allowing functionality of the camera, Bluetooth or SD card, among others; application control; and compliance to policies, such as encryption and PIN or password requirements.
This solution requires the use of a management server that can push policy and configurations to the mobile device. This can be either hosted by Sophos or installed on the customer site as part of their infrastructure. All management is done via a web-based management console, which we found to be easy and intuitive to navigate. We also found many of the policy settings were a simple tick in a box or click of a radio button, which made creating custom policies quick and easy. Policy can be created by device type and then assigned to company- or employee-owned devices or both.
To augment the compliance and security policy, Sophos offers integration of this product with its mobile app. This features malware protection for Android devices, as well as protection from malicious or fraudulent websites. Administrators can control all of the functionality and settings of the app remotely in the Mobile Control administrator console.
This product also enables the capability to directly connect to the existing Active Directory or Exchange Active Sync system to push policy to devices. On the user side, users can access an easy-to-use, self-support portal to manage their device and perform tasks such as a remote lock or wipe.
Documentation included several PDF administrator and user guides, along with an installation guide for on-premise server installations. All of the various guides were well organised and contained a great amount of detail with many clear, step-by-step configuration instructions. We would have preferred more screenshots and diagrams to illustrate instructions.
Sophos offers support to customers as part of the subscription cost, which includes access to standard, premium and platinum levels, all of which can be purchased yearly or in two- or three-year terms. All levels offer 24/7/365 phone and email technical assistance, along with access to software downloads, updates, maintenance, user forums and a knowledgebase via a large online support area.
At a price of £27.25 per user per year for 100 to 199 users, we found Sophos Mobile Control to be very good value for money. While the cost is based on a subscription, we found that customers get a lot of value. Also factored into the overall value of this product is its impressive ease of use. We had no trouble getting it up and running with a solid configuration in no time at all, and found it to be quite intuitive to manage after installation and initial deployment.