The 2008 TM Forum North American Management World conference will be held at the Rosen Shingle Creek Resort in Orlando, Florida from November 16-20th.
The conference will include three summits on digital commerce, network transformation and revenue and customer management to target the extending value chain in the communications industry.
The Transformation Summit, aimed at the telecom, cable, information and entertainment companies responsible for driving continuous business transformation, will explore how business and IT transformation enables service providers and their partners to remain competitive in a dynamic market place.
The Revenue Management & Customer Experience Summit will examine important aspects of charging for and gathering revenue for a new generation of services, as well as how customer experience becomes a foundation to a successful and profitable service. The summit covers the entire spectrum from how customer experience can be defined to how services can be assured.
The Digital Commerce & Advertising Summit will examine the management & monetization issues for delivering cutting-edge, digital media services and the new business opportunities for service providers as the communications and media worlds converge. Additionally, the summit will explore how advancements in digital commerce and communications technologies will impact traditional advertising business models for the future.
Keynote speeches will come from Rogers Communications, Credit Suisse and Deutsche Telekom with speakers from BT, Verizon and AT&T.