A survey of more than 2,000 UK adults has found that three-quarters believe that mobile banking technology is insecure.
The study of 2,031 6-64 year olds in Great Britain by retail and banking solutions provider Wincor Nixdorf found that 72 per cent of consumers believe mobile banking services are insecure and unsafe.
Ed Brindley, director of marketing at Wincor Nixdorf, said: “When you look at some technology such as the ATM, this has become a retail banking mainstay. Consumers feel comfortable using it and see that it is of benefit. However, the key here is that it was rolled out gradually and consumers were given the right education in how to use it.
“The problem now is that while banks are doing the right thing by innovating to improve service, the speed of technology-adoption has accelerated. Customers feel like they may walk into a bank and be surrounded by machines with no staff in sight, while mobile banking remains a big concern for them.
“However if they're given the right level of education and help initially, they will soon feel comfortable, see that it is of benefit to them and the concern and distrust this study has identified will no longer be an issue.”