The average UK consumer, regardless of their age, is now accustomed to using several communications channels, including phone, text, social media, web self-service, messaging apps and more.


New research from Eckoh reports on the explosion in cyber-crime, and says there is a need for more robust business processes and better guidance for consumers. It says fewer than 20 percent of merchants have invested in secure payment technologies to prevent fraud, which Eckoh believes could be much lower.


“The vast majority of UK consumers are reasonably well educated about the risks of exposing their data, but there are also millions of consumers who assume that the convenience of making payments online or over the phone comes with levels of security that simply aren't robust enough,” said Tony Porter, global head of communications at Eckoh.


Security standards vary, but the evidence of security is often discreet or hidden.


“Until businesses get their payment security processes up to date and properly protect customer data, consumers must remain vigilant and extremely careful about how they expose their personal data. Never assume that companies will protect it. Always look for the same level of validation that a company would expect from you,” Porter concluded.