Zenworks Mobile Management 2.7
Strengths: Easy to manage and easy to deploy, with many policy options for a variety of device types
Weaknesses: Can be costly due to a high per-device licence fee
Verdict: Novell is a veteran in this business and Zenworks Mobile Management shows that pedigree. A bit pricey under some circumstances, though
Zenworks Mobile Management from Novell allows for full control of a mobile device from both a security and policy perspective. It allows administrators to easily mange a device's security settings, such as requiring a PIN or password on the device, as well as encryption and file sharing requirements. They can also pass down policy for specific or groups of devices that include browser access or use of functions, such as the camera or Bluetooth connection.
Setup of this product consisted of two parts. Firstly, we had to install the server component, which we found to be quite straightforward and were guided by an intuitive setup wizard. This walked us through all the necessary steps to get the complete server, including the SQL backend, up and running. After all the installation steps were completed, we were able to access the web-based management and administration console for further configuration, including setting up policy and enrolling devices.
The second part of the setup had to be done on the devices themselves. To enrol the device with the Mobile Management server using the app installed on the device, we had to simply download the app onto the device and input the server settings to connect and allow the server to manage our device. The whole setup process on the device took just a few minutes, and we ran into no problems getting everything up and running.
As for the policy side, we found Zenworks Mobile Management to contain a lot of granular policy controls that can be configured for the needs of almost any organisation. Most settings were a simple toggle on or off to set, which made for quick and easy configuration. Furthermore, policy can be pushed out on a user or group level from users and groups that already exist in Active Directory or lightweight directory access protocol (LDAP).
Documentation included several PDF installation and administrator guides that were available online. User guides for all the various supported platforms were also available. These provided detailed instructions for users to enrol their device with the Mobile Management server. We found all guides to be well organised and easy to follow.
Novell offers both standard and priority product support to customers as part of an additional per-licence fee. Customers can purchase access to 24/7 phone- and email-based technical assistance, as well as get no-cost access to a large online support area that contains a knowledgebase, product downloads, documentation, user forums and many other technical resources.
At a price starting at around £46 per seat (converted from the selling price in Euros), this tool can become quite expensive for some environments. However, we do find Zenworks Mobile Management to be solid value for money overall. It is feature rich and can provide an excellent amount of security and control over both corporate and employee-owned mobile devices.